We’re looking for a Sr. UX Researcher to join Ample Labs!

Ample Labs is looking for a Senior User Experience Researcher to help guide and define the product and marketing strategy for Chalmers from deep primary and secondary research methods. This is a leadership role with a great deal of opportunity for growth. You will work closely with our Growth Marketer and be supported by the full research team in-house. Senior User Researchers at Ample Labs have a tremendous opportunity to shape the direction of the product with user-driven change and development. You will be joining a rapidly growing research team in an organization with great enthusiasm and appetite for insights.

Who we are

Ample Labs is a tech non-profit committed to using technology to empower individuals facing homelessness in Toronto and abroad. Our work started with broad research showing that even when experiencing homelessness, most people rely heavily on smartphones to find vital information. Our first product, Chalmers, is a web-based chatbot that helps you find local social services like free meals, overnight shelter, clothing and more based on your specific real-time location and needs. Chalmers has recently been featured on Forbes, Fast Company and Toronto Star.

Head over to www.chalmers.app to give Chalmers a try!

What you’ll be doing

  • Define success metrics, goals and testable hypotheses, then plan research activities based on those definitions
  • Work closely with the Marketing team to test out new hypotheses on our target demographic and features to support user acquisition
  • Independently execute multi-phased research projects end-to-end, including writing screeners and scripts, moderating user interviews, analyzing and synthesizing findings, and making strong recommendations to the team
  • Work with other research-related functions such as market research, data science, and analytics to triangulate and contextualize user research findings
  • Identify meaningful insights that fuel improvements to our product features and ignite new ones
  • Communicate and present insights to various stakeholders in a clear and persuasive manner
  • Ensure research is integrated into the product development process wherever it can have a meaningful impact
  • Identify opportunities for research to have a greater impact across product teams and throughout the organization
  • Support other researchers by collaborating on research plans and participating in pilot sessions
  • Mentor junior researchers as they support collaborative research efforts and execute independent projects

What you should have

  • 5+ years conducting research in a consumer-focused product organization
  • Deep understanding and experience with various qualitative and quantitative research methodologies and techniques such as contextual inquiries and interviews, usability testing, surveys, workshop facilitation, usage data analysis, and triangulation
  • Experience dealing with high levels of organizational complexity, working directly with product managers, designers, and engineers, taking into account business and technical constraints when planning research and making recommendations
  • Clear and compelling presentation skills with proven ability to integrate insights into product design and a user-centered design practice
  • Ability to use research insights to develop personas, journey maps, and process flows
  • A passion for user research, the user, and a truly collaborative spirit
  • Ability to self-manage, self-motivated and deal with large amounts of complexity and ambiguity
  • Willingness to do whatever needs to be done, from recruiting and managing technical setup for a study to training engineers, designers, and PMs to help with data collection for large-scale user research projects
  • Minimum of Bachelor's degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, a related field or equivalent experience

Who we’re looking for

  • You've worked with vulnerable populations in the past
  • You care about accessibility
  • You value impact-driven work
  • You’re passionate about what you do
  • You’re socially minded & genuinely care about the work we do
  • You’re proactive, a problem solver and go-getter
  • You’re collaborative and are a team player
  • You’re curious and self-motivated
  • You can adapt to change quickly

More Details

  • 6-month contract
  • Available to start immediately